ok, a quick venting about gap clothes. i like them, i do- mostly because they’re the only ones i’ve found who have extra long pants (and tops) that fit me well. my problem? they don’t carry their x-long pants or jeans- or even tall shirts, for that matter (important cuz i have passed my “ok to show midriff cuz shirts are too short” phase. my midriff is to be well covered- at least until my boxing results in perfect abs, which i am not counting on. ) anyway. so i call them one day to ask what my options are for buying clothes- can they order some stuff i want into the store so i can try them on? no. my option, they tell me: order everything i want to try (yes, that means paying for them up front) and then return whatever doesn’t fit- or exchange it. so most fits, but i have to exchange a few things. i have to pay for shipping, again. one thing isn’t available in the size i need, and i can’t get money back, they’re going to issue me a “merchandise certificate” – “just like cash” they tell me. so today, i’ve paid all my bills and have budgeted a little bit for some new pants. well, i go online, i find what i want, and attempt to check out. weird! there’s nowhere to enter a merchandise certificate. there’s a place for a gift card and special promo codes, but nothing else. i call my local gap store to find out what i need to do. they don’t know, and recommend i call the online people directly. they tell me that oh, merchandise certificates are only good in store. i say “as a tall girl, who can’t find your stuff in my size except online, what are my options here?” i’m waiting for them to work something out for me. nope. my option is to go to a store and redeem my merchandise certificate for a gift card, and then use that online.
??! how is this convenient for me? it’s not. “we’re sorry” is all they say. can i place an order with you and use it that way? no. i say that maybe they should consider this, how it inconveniences their customers, and she tells me that they’re aware of this issue, that others have complained about the same thing. still. no options that make sense. ugh.
0 Responses to “gap and gap.com”